✦Integration
Connect Shopify, Returnflows and 365 Business Central or TRIMIT. When a customer returns or exchanges an item, credit memos, exchange orders and refunds are created automatically – in Business Central and in Shopify.
What it does
New order in Returnflows
Validate and transform
Created in Business Central
When a return is closed in Returnflows, the credit memo is created in Business Central with the right customer, currency, addresses, item lines, discounts, refunded shipping and return label fee.
Customers per country, G/L accounts per market, sales channel per store and exchanges in BC or Shopify – the flows are tailored to your processes, whether you have one webshop or many, across countries and currencies.
Ready out of the box
Shopify and Returnflows → Connectify
Orders, fulfillments, returns, refunds and gift cards are read from all your Shopify stores – in real time via webhook or on a schedule.
Returnflows → Business Central
When a return is closed in Returnflows, a credit memo is created in Business Central with item lines, discounts, refunded shipping and return label fee on the right accounts. Refunds without a return can be credited too.
Returnflows → Business Central / Shopify
Exchanged items become a new order – as a sales order in Business Central or as an order in Shopify, depending on where you fulfil from.
Returnflows → Business Central / Shopify
Store-credit returns run as a separate flow: booked on the gift card item in Business Central, or refunded and restocked in Shopify.
Business Central → Shopify
Once the exchange order has been posted and shipped in Business Central, the exchange line is automatically marked as fulfilled in Shopify.
Connectify → Shopify
The original Shopify order gets a note, e.g. "Credit memo CM-1234 created in BC", so customer service can see what happened.
Returnflows is a Danish returns solution for Shopify webshops. Customers register their return or exchange directly in the webshop – without return forms and emails back and forth – and the webshop can offer an exchange or store credit instead of sending the money back.
That gives the customer a better experience and means fewer tickets for customer service. But a return isn’t fully done until it is also registered in the ERP and in the webshop.
Without an integration, someone has to create every credit memo by hand in Business Central, create exchange orders and keep Shopify up to date. It takes time, and it’s where errors creep in: the wrong account for shipping, a refund that was never posted, or an exchange that stays “unfulfilled” in Shopify.
With a Returnflow integration for 365 Business Central, it happens on its own. Connectify fetches orders, fulfillments, returns, refunds and gift cards from your Shopify stores. When a return is closed in Returnflows, we create the documents needed in Business Central and in Shopify. That might be a credit memo, an exchange order, a refund or a fulfillment. Afterwards we write a note on the original Shopify order, e.g. “Credit memo CM-1234 created in BC”, so customer service can see what happened.
The same return never produces two credit memos or two exchange orders.
Many fashion, footwear and lifestyle brands run TRIMIT, which is built on Business Central. The same flows therefore work with TRIMIT too – credit memos, exchanges as sales orders and fulfillment back to Shopify.
Green Comfort runs the integration with TRIMIT and Shopify Plus. Returns reach Business Central within seconds via webhook, and exchanges ship from the ERP and are automatically marked as fulfilled in Shopify.
We start by clarifying how your returns should be handled: which customers and G/L accounts to use in each market, where you ship exchanges from, and how store credit should be booked.
Then we set up the integration on Connectify’s integration platform, test it against your Business Central test environment and put it into operation. If you already run integrations with us between Shopify and Business Central, the returns flow builds on top of them.
Customer story
Natures Collection: 26 webshops, 7 currencies and zero manual credit memos
Natures Collection sells sheepskin and interiors through 26 Shopify webshops across Europe and books everything in one Business Central. Connectify makes sure returns from Returnflows automatically become credit memos that are posted correctly in every country.
We've got the answers
Returnflows is a Danish returns solution for Shopify webshops. Customers register returns and exchanges directly in the webshop, and the webshop can offer an exchange or store credit instead of a refund.
Sales credit memos with the right customer, currency, addresses, item lines, discounts, refunded shipping and return label fee – and sales orders for exchanges if you fulfil from Business Central. The original Shopify order gets a note with the document number.
Yes. TRIMIT is built on Microsoft Dynamics 365 Business Central, so the same flows work with TRIMIT. Green Comfort runs the integration with TRIMIT and Shopify Plus.
Yes. Natures Collection runs the integration on 26 Shopify stores in 7 currencies with one Business Central, where customer, G/L accounts and sales channel are chosen by store and country.
No. At Sif Jakobs Jewellery the flows run in Shopify: exchanges become new Shopify orders, and store-credit returns are refunded and restocked automatically.
The price depends on the flows to be included. That's why we clarify needs and scope first, so you know what the solution must do and what it costs. See also our pricing.
Customer story
Green Comfort only sold through retailers, but also wanted to sell directly to consumers. Their outdated Dynamics NAV was replaced with 365 Business Central from TRIMIT, and the old webshop with Shopify Plus – and Connectify built the integrations between the two.
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Customer story
Sif Jakobs Jewellery lets customers exchange a piece of jewellery or take store credit instead of a refund. Connectify has automated both in Returnflows and Shopify – across four stores and four currencies.
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ERP
Get Shopify and TRIMIT working together, so products, prices, stock and orders are synchronised automatically – without manual data entry.
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ERP
Integrations between your ERP and your e-commerce solutions – for Magento, Shopify Plus and WooCommerce. We connect Business Central with the systems your business runs on.
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